How to Empower and Enthuse Front-of-house and Reception Staff

Image of Stephen Burnage
Stephen Burnage Expert practitioner, consultant and trainer
Webinar 1hr 4min

This webinar will provide headteachers, senior leaders, HR and reception staff with expert insight into the front-of-house role, so that the team is equipped with the knowledge and skills to provide a friendly and efficient service to all who make contact with the school or education setting.

CPD Certified

This webinar will provide headteachers, senior leaders, HR and reception staff with expert insight into the front-of-house role, so that the team is equipped with the knowledge and skills to provide a friendly and efficient service to all who make contact with the school or education setting.

Front-of-house and reception staff play a hugely important role in representing the public face of the school or education setting, often serving as the first point of contact or port of call for a range of internal and external stakeholders.

In this webinar, Stephen Burnage, expert practitioner, consultant and trainer with over 25 years' experience teaching and leading schools, uses case studies to identify the varying responsibilities of front-of-house staff, and explains how to develop the role for the benefit of the whole school or setting.