Managing Crises and Complaints: Embracing Feedback to Enhance Reputation

Image of Christine Bayliss
Christine Bayliss Education consultant in project management, governance and communications
Webinar 48min

This webinar will provide you with expert advice and guidance on using data from stakeholder feedback and unforeseen events to drive improvement as part of a continuous cycle, enhancing provision and, ultimately, reputation.

CPD Certified

For: Leaders, governors and trustees

Aim: This webinar will provide you with expert advice and guidance on using data from stakeholder feedback and unforeseen events to drive improvement as part of a continuous cycle, enhancing provision and, ultimately, reputation.

Rationale: Commercial organisations use customer feedback to effectively identify and address development areas, which, in turn, can improve their reputation - a practice which can also be applied in education settings. A strong reputation impacts allocation of school places and teacher recruitment, and underpins long-term financial stability, excellent classroom teaching and outstanding pupil achievement.