Heather Collins studied social science, youth, and community work. She has worked in the housing and homeless sector for over 30 years, and is a trainer for the housing charity Shelter. As a qualified PTTLS/CTTLS trainer, Heather has spent many years developing and delivering courses covering all aspects of housing and homelessness law. These courses enable frontline workers to deliver quality housing and homelessness advice. Heather also spent time setting up an award-winning farming engagement project.
Heather has delivered frontline services, directly supporting households through casework services, advice work, outreach services, resettlement support, tenancy sustainment and assistance with supported housing. Some of this work was delivered through the provision of civil legal aid-funded services.
The housing and homelessness sector is an area Heather has been working in since the 1990s. Heather has worked as a team leader for civil legal aid and has experience in outreach, supported housing, tenancy sustainment, resettlement, and casework at St Mungo's, Crisis, and Shelter.