Certificate in Managing Parental Complaints for Governors

Managing parental complaints effectively is vital in finding a positive way forward and a resolution that suits everybody involved in arising situations. Complaints and concerns can have a significant impact on school culture, wellbeing, and overall outcomes. It is important that education settings understand how to deal with parental complaints effectively, sensitively, and in a timely manner.

Developed by Jenny Bond, experienced school leader, development consultant, and leadership coach, this Essential CPD course will provide you with the knowledge and skills to practically manage parental complaints, focusing on exploring the legal obligations that accompany them.

Please note: This course consists of learning through video, task completion and further reading/research. Please consider this when planning and allocating your time. To successfully understand and achieve the objectives of the course, learners are expected to engage in all aspects of the learning process to ensure they can successfully apply the knowledge and skills they have gained in their own setting.

Designed in line with the following policies

• Parental complaints: How to respond and resolve problems 
• Best practice guidance for school complaints procedures